Frequently Asked Questions (FAQs)

About Counselling

• What is counselling and how does it work?

• How do I know if I need counselling?

• What are the benefits of counselling?

• What is the difference between counselling, psychotherapy, and coaching?

Appointments & Availability

• How do I book a session?

• What is your availability for appointments?

• How long does each session last?

• Do you offer remote/online sessions?

Qualifications & Approach

• What qualifications and professional registrations do you have?

• What counselling approaches or techniques do you use?

• Are you a member of any UK professional bodies, such as the BACP or UKCP?

Fees & Payment

• How much do sessions cost?

• What payment methods are accepted?

• What is your cancellation policy?

Confidentiality & Ethics

• Is everything I say in counselling confidential?

• Are there any circumstances when confidentiality must be broken?

• How do you handle personal data in line with GDPR?

Getting Started

• What should I expect from my first session?

• Do I need to prepare for my first appointment?

• Can I change my counsellor if I don’t feel it’s a good fit?

Other Considerations

• How many sessions will I need?

• Can I bring someone with me to my sessions?

• What should I do if I need urgent help or crisis support?

• What issues do you specialise in (e.g. anxiety, depression, trauma)?